Diversified Maintenance Chooses TASKI to Clean Floors Safer, More Sustainably and the Most Cost Effectively

Challenge:

Diversified Maintenance provides facility maintenance services to more than 11,500 client locations across the U.S. It is equipped to support customers nationally with more than 20 offices serving industrial and manufacturing facilities, large logistics hubs, major big box retailers, corporate clients, fitness centers, schools and more. The BSC is committed to providing high-quality, cost-effective maintenance services and outstanding floorcare equipment is critical to their success. Diversified Maintenance’s customers put a tremendous amount of wear and tear on their floors daily, so choosing the right equipment provider is of paramount importance.

Diversified Maintenance has been using NSS floorcare machines for 51 years and is very happy with the quality and performance of the machines. Therefore, when TASKI acquired NSS in 2023, the company was open to learning more about TASKI equipment.

“We have a longstanding exceptional relationship with NSS, but we hadn’t explored TASKI before,” said Rob Foster, director of procurement, Diversified
Maintenance. “We are always looking for ways to be more effective and efficient. With substantial new business launching in 2024, we have equipment needs that prove to be very productive and also cost effective.”

Solution:

Diversified Maintenance partnered with TASKI for its floorcare machines for numerous new customer rollouts across the United States. It chose TASKI because of the machines’ advanced engineering, sustainability focus, productivity, low total cost of ownership and the company’s people.

“When I started looking at the innovations in the machine’s engineering, like the benefit of daily preventative maintenance, the ease of control of the units and other things, what really stuck out to me was that this is smart engineering,” said Mark Searcy, Director of Operations, Training and Innovation, Diversified “I can honestly say the differences were jaw dropping in comparison to other manufacturers’ equipment. I also loved the interaction and support from the TASKI National Accounts Team.”

People are at the heart of Diversified Maintenance’s business and its culture, so finding a partner with similar values was important

“It’s refreshing to work with a manufacturer that moves way past a transactional relationship,” Foster said.
“They have created a team that works hard to make sure we’re successful, and that’s refreshing. The cultures of Diversified and TASKI line up very well. Both are centered on people.”

Another reason Diversified Maintenance chose TASKI is because the machines are easier to use than traditional janitorial equipment options in the marketplace. With janitorial industry employee turnover rates averaging 200% or more, ease of use, simplicity and employee training are critical. TASKI machines are efficient and easy to drive, making adoption effortless. Because of the machines’ stylish appearance, Foster says front-line cleaners also enjoy using the machines more than other equipment.

In addition to ease of use and adoption, ergonomics are critical in a challenging labor market.

“Clearly there is a focus on ergonomics with TASKI machines,” said Tom Bradshaw, Senior Vice President of Innovation and Transformation, Diversified Maintenance. “Our valued employees come from various walks of life in a wide span of stages of their career and personal lives. The most successful industrial designs in the facilities maintenance equipment industry need to think about the demographics of the frontline service teams and provide products that cater to them and make their lives easier.”

Another big reason Diversified Maintenance chose TASKI is because of IntelliTrail™, TASKI’s fleet tracking and management tool that allows machine owners to monitor their fleets remotely and effortlessly 24/7.

Bradshaw says customers want proof of service, and IntelliTrail allows Diversified Maintenance to provide it with ease. For example, the company can simply download a report that shows exactly where, and for how long, its machines operated at a customer site. Additionally, the IntelliTrail graphic user interface is extremely end-user friendly and well designed for operations teams.

IntelliTrail will also allow Diversified Maintenance to better predict its floorcare needs. Using the data from existing customer deployments, the BSC will be able to predict machine and labor requirements for future customer sites.

“We now have the ability to use hard data for equipment and productivity planning,” Foster said.

“The ability to generate bids for buildings moves to science. New buildings of similar size to existing buildings can be mapped and bid correctly, product acquired, and associates trained well in advance. The predictive nature of the intelligence is invaluable.”

Results:

Diversified Maintenance has experienced the following benefits with TASKI:

Enhanced profitability:

TASKI IntelliTrail helps Diversified Maintenance to optimize its labor and equipment investments to enhance It will also allow Diversified Maintenance to provide proof of service easily to enhance customer service.

Reduced costs:

TASKI has a significantly lower total cost of ownership than competitive equipment, helping Diversified Maintenance to reduce

Improved employee productivity and morale:

TASKI’s ergonomic design, ease of use and styling improves worker productivity and enhances employee

Better floorcare results:

The complement of adding TASKI machines with the NSS machines allows Diversified Maintenance to clean floors safer, more sustainably and in the most cost efficient.

“I’ve never had a partner like TASKI, and I’ve been in this business for decades,” Searcy said. “TASKI provides real solutions and has been an exceptional partner in helping us proactively solve our business needs.”